Refund & Cancellation Policy

Last Updated: July 29, 2026

1. Introduction

Welcome to Grow Digital Care.

This Refund & Cancellation Policy explains the terms regarding payments, cancellations, refunds, and termination of professional services provided through Grow Digital Care.

Grow Digital Care is a digital technology brand operated by:

Shermeela Kumari
Swedish Sole Proprietorship (Enskild firma)
Trading as Grow Digital Care
Organisation Number: 840731-5863
Address: Valviksgatan 3, 16456 Kista, Stockholm
Sweden

This policy applies to clients in Sweden and internationally.

By purchasing our services, you agree to this Refund & Cancellation Policy together with our Terms & Conditions and applicable service agreements.

2. Services Covered

This policy applies to the following services:

IT consulting services
Software development
Website development
Mobile application development
Custom software solutions
Digital marketing services
Search Engine Optimization (SEO)
Website maintenance and support

Because technology services are often customised, refund eligibility depends on the amount of work completed and the specific agreement with the client.

3. Payment Terms

Payment terms are agreed before project commencement and may include:

Advance payments
Milestone payments
Monthly service payments
Final delivery payments

Invoices must be paid according to the agreed payment schedule.

Failure to make payments may result in:

Suspension of services
Project delays
Termination of services

4. Advance Payments

Grow Digital Care may require advance payment before starting certain projects.

Advance payments may be used for:

Project planning
Resource allocation
Design and development activities
Initial project costs

Once work has started, advance payments may become non-refundable depending on the amount of work completed and costs incurred.

5. Custom Software Development Refund Policy

Due to the customised nature of software development services, refunds are generally not available for:

Completed development work
Approved milestones
Delivered software components
Technical analysis already performed
Work completed according to agreed requirements

If a project is cancelled before completion, refund requests will be evaluated based on:

Completed work
Allocated resources
Third-party expenses
Project costs already incurred

6. Website Development Refund Policy

For website development projects, refunds may not be available after:

Design approval
Development has started
Project milestones have been approved
Website components have been delivered

Clients are encouraged to review and approve project stages carefully.

7. SEO and Digital Marketing Services

SEO and digital marketing involve continuous professional activities, including:

SEO analysis
Keyword research
Content planning
Technical optimisation
Campaign management
Performance reporting

Because these services involve time-based professional work:

Completed service periods are generally non-refundable.
Cancellation normally applies to future billing periods.
Completed work remains payable.

Grow Digital Care does not guarantee specific search rankings, website traffic, leads, sales, or revenue results.

8. Monthly and Subscription Services

For recurring services such as:

Website maintenance
SEO packages
Digital marketing retainers
IT support services

Clients may cancel according to the agreed notice period.

Services already delivered before cancellation remain payable.

9. Client-Initiated Cancellation

Clients may request cancellation by contacting Grow Digital Care in writing.

Cancellation requests should include:

Client name
Project information
Reason for cancellation
Requested cancellation date

Cancellation becomes effective after written confirmation from Grow Digital Care.

10. Cancellation by Grow Digital Care

Grow Digital Care reserves the right to suspend or terminate services if:

Payments are overdue
Client breaches contractual obligations
Client provides misleading information
Services are used unlawfully
Project completion becomes impossible due to client actions

Outstanding payments for completed work remain payable.

11. Consumer Cancellation Rights

For consumers located in Sweden or the European Union, mandatory consumer protection laws may apply.

The right of withdrawal for digital services may depend on factors including:

Whether service performance has started
Whether the consumer requested immediate commencement
Whether customised work has been created specifically for the customer

Where required, customers will receive relevant information regarding cancellation rights before entering into an agreement.

12. Project Delays

Delays caused by:

Missing client information
Delayed approvals
Client-requested changes
Third-party service issues

do not automatically qualify for refunds.

13. Third-Party Costs

Projects may include third-party costs such as:

Domain registrations
Hosting services
Software licences
Premium plugins
External tools

Third-party costs already purchased or activated may not be refundable.

14. Payment Disputes

Clients should contact Grow Digital Care before initiating payment disputes or chargebacks.

We will make reasonable efforts to resolve payment concerns through communication.

15. Final Delivery and Ownership Transfer

Completed work, files, credentials, and ownership transfer are handled according to the applicable service agreement.

Outstanding payments may delay final delivery or transfer of ownership rights.

16. Requesting Refund or Cancellation

To request a refund or cancellation, contact:

Grow Digital Care
Operated by: Shermeela Kumari
Sweden

Email: info@growdigitalcare.com

Please include:

Your name
Project or invoice details
Reason for request
Supporting information

17. Updates to This Policy

Grow Digital Care may update this Refund & Cancellation Policy due to:

Legal requirements
Business changes
Service updates

The latest version will always be published on this website.

18. Governing Law

This Refund & Cancellation Policy is governed by the laws of Sweden.

Mandatory consumer protection rights under Swedish and EU law remain unaffected.

Any disputes shall first be attempted to be resolved through good-faith communication. If unresolved, disputes will be handled according to applicable Swedish legal procedures.

19. Contact Information